Returns, Exchanges & Withdrawal
What can be returned, what cannot — and what happens when the fault is ours.
Company details (legal name, address, tax number) have not been entered yet. They will be added from the admin panel — nothing was invented here.
Short answer
- Name-embroidered items: cannot be returned (personalized production, excluded by law).
- Non-personalized, ready-made items: returnable within 14 days of delivery.
- Production fault or shipping damage: always replaced free of charge or refunded.
Why no returns on embroidered items?
We cannot sell a set with another baby's name on it to anyone else. That is why EU consumer law (Directive 2011/83/EU Art. 16(c)) and Turkish distance-selling rules exclude personalized goods from the right of withdrawal.
Before you order
Type the name exactly as it should be stitched. Spelling mistakes are the most common problem we see, and they cannot be undone afterwards. If you are unsure, message us on WhatsApp before ordering and we will check it together.
If something is wrong
1. Photograph or film the parcel as you open it (this is the evidence for shipping damage).
2. Write to us with a photo of the problem — WhatsApp or the contact form.
3. We reply within 3 working days; if the fault is ours we remake the item and cover the shipping.
Return process (non-personalized items)
The item must be unused with tags attached. Return shipping is paid by the buyer. Once the item reaches us, the refund is issued within 14 days.
